Work with us

Amira is hiring. To become part of a ground-breaking start-up and work with leading edge AI to help children, reach out.

Customer Success Manager

Customer Success Manager

Remote (US Only) / Customer Success / Mid-level / Full-time
About Amira Learning: Our Mission and Opportunity

Learning to read is one of the greatest determinants of life outcomes, yet only 34% of third graders can read proficiently.  Amira Learning combines decades of research on the science of reading to produce the first intelligent reading assistant.  Amira is an interactive tutor (Amira) who listens, assesses and accelerates reading mastery.  She gives teachers meaningful insights into their students’ reading abilities and helps emerging readers grow into motivated and masterful ones. Positioned to solve the global challenge around education and literacy, Amira has garnered top EdTech awards (CODIE Finalist, Extreme Tech Challenge Award, ISTE Best of Show, and SXSW Finalist) and potential to impact thousands of educators and millions of students worldwide.

Our Team

A fully remote team, we are passionate, talented, and customer focused. Our exceptional investor group includes Owl Ventures, Vertical Venture Partners, GSV Accelerate, Houghton Mifflin Harcourt, Rethink Education, Google, and Amazon. We believe that everyone — from our employees to the students, teachers, and school system leaders we serve — should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all its forms because it allows our team and the communities we serve to reach their full potential and do their best work.

Who You Are

You are the face and voice of Amira. The Customer Success team is the tip of the spear for our mission. You with our partners and school districts to ensure that Amira is successfully implemented and is helping children become better readers. You will work with the rest of the Amira organization to uncover new ways to improve our product and make Amira the tool students use to practice reading.

What You'll Do

Build Trusted Relationships
You build strong relationships keyed to trust.  You will spend a lot of time in schools and classrooms. You will communicate with a variety of users (administrators, teachers, and students) about their adoption trends and sentiment, and mine opportunities for deeper engagement. Because of your strong relationships, you identify opportunities for customers to act as Amira advocates.

Establish and Implement Customer Support Practices
You enable successful roll-out of Amira in schools and classrooms, including sharing and developing relevant collateral, processes, and practices that optimize the customer experience. You gather feedback from customers, study other customer success programs and analyze data to identify and disseminate best practices. You establish practices that schools and districts can implement to drive success. You provide insights to customers to ensure that they get the most out of our software.

Provide Technical and Product Support
You know Amira’s products inside and out. You are often called upon to provide first and second tier technical support to customers or to provide training on our products. You will build and manage solutions and systems with a high level of accuracy and attention to detail. You marshal resources across Amira and our partner organizations to support customers’ needs. You help district leaders understand the best ways to utilize Amira based on their needs. 

Drive Product Improvement
Customer Success Managers are the conduits for user feedback. You must be excellent at distilling the reasons why the product is working well and why it is failing to deliver value. You then convey this information back to R&D in an actionable form, working to find the right compromises between engineering and service implementation time/cost and customer value. 

Skills and Experience
  • 5+ years of teaching experience at the K-3 level
  • Instructional leadership experience in early literacy preferred
  • You are highly organized and can direct others. 
  • You are an excellent communicator, both orally and in writing. 
  • Strong technical aptitude and analytical skills, with the ability to translate data into insights
  • Highly collaborative and responsive with internal and external stakeholders
  • Flexible approach, able to operate effectively with uncertainty and change 
  • Experience working with and managing relationships with stakeholders and customers 
  • This is an execution-oriented role with a reasonable amount of routine work and long hours
  • Eastern / central hours required. There will be material (~50%) travel.
What Amira Offers
  • Competitive Salary
  • Large company-level benefits
  • Meaningful stock option ownership
  • The opportunity to help children around the world have a better life
Expectations
  • Amira is a startup. There is an expectation of long hours and hard work.
  • Large company-level benefits
  • Meaningful stock option ownership
  • The opportunity to help children around the world have a better life

Interested? Send us a resume.

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Designer (Contract) - Posted 5/3

Amira’s mission is simple: to reinvent the way kids learn to read. We're looking for an experienced designer interested in working with us to help make reading with Amira fun and engaging. You'll get to collaborate with a 100% distributed team passionate about helping kids become masterful readers.

This is a 3-6 month contract, however we're looking for someone interested in working with us periodically over the next 18 months.

Requirements:

  • Experience working in ed tech
  • Experience in character development / animation
  • Experience designing products for early elementary school aged kids (5-10 years old)
  • Experience working with a distributed team
  • Ability to design collaboratively and iteratively
  • A willingness to move quickly to get new designs out into the world and learn by getting feedback from users
  • An ability and willingness to design within some constraints

Interested? Send us a resume.

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