Update Username & Password
In this article you will learn how to update or change information for existing users (staff or students)*. All updates and changes must follow the original Rostering Guidelines provided to your District/School Rostering Lead.
- *NOTE for HMH Customers - HMH Customers will update usernames and passwords for staff and students via Ed: Your Friend in Learning. For help with Ed rostering, contact HMH Technical Support via techsupport@hmhco.com.
Roster Setup
Each district/school has a Roster Lead who set up staff and student usernames and passwords via Amira’s Rostering Process. Staff usernames are emails. Student usernames typically follow a district naming convention with a three-letter prefix added to the front to keep the student usernames unique within the Amira database.
Requesting a change or update for staff
To request a change to usernames or passwords for staff, contact your Roster Lead with your current username and your request. Your Roster Lead will need to submit a CSV file with columns to represent only the changes: one column with your existing username (email) and the other column(s) with the new information.
Change Password Example (format of CSV):
Column 1: Email
- firstlast@gmail.com
Column 2: NEW Password
- SomethingSecure
Add / Change a Class Example (format of CSV):
Column 1: Email
- firstlast@gmail.com
Column 2: NEW Class Name
- Smith-K
Requesting a change or update for students
To request a change for a student username or password, contact your Roster Lead with your student’s current username and your request. Your Roster Lead will need to submit a CSV file with columns to represent only the changes: one column with the existing username and the other column(s) with the new information.
Change Password for Student Example (format of CSV):
Column 1: Username
- ssdfirlas
Column 2: NEW Password
- 123456
Next Steps
If you’re not sure who to contact, email support@amiralearning.com and we can try to connect you to your District/School Rostering Lead. To add NEW staff or student users follow the original Rostering Guidelines provided to your District/School Rostering Lead.
Need additional help?
For questions about Amira, chat with us below or reach out to support@amiralearning.com.