How to Clear Browser Cookies and Cache

As students use their devices for everyday activities, each website adds thousands of files for each page from things such as images and pictures, advertisements, tracking data called 'cookies', and from the content of the page itself. All of this data may cause issues with how Amira works and "hears" students. Clearing Browser Cache and Cookies may often resolve issues and odd behaviors. We recommend this as a first step in troubleshooting issues with Amira "not hearing" students.

The following links will direct you to the browser-specific support to clear the cache and cookies:

Mozilla Firefox

Google Chrome

Apple Safari

Microsoft Edge

iPad Safari

Need additional help?
For questions about Amira, chat with us below.

For technical support, call HMH Tech Support at (800) 323-9239, Monday – Friday from 7:00 AM – 9:00 PM ET or email at techsupport@hmhco.com. Be prepared with your device type, browser version, and the steps you’ve taken to solve your problem.

Need additional help? 
For questions about Amira, chat with us below!

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